"Ward council members strive to stay informed about the needs, well-being, and spiritual progress of members in their organizations. They also stay informed about members who face special challenges or changing circumstances. This information allows them to strengthen those who most need their help."
Handbook 2: Administering the Church (2010), 4.5.1.
Handbook 2 and the November 2010 and February 2011 worldwide leadership training broadcasts are available at LDS.org . Click "Menu" and then "Serving in the Church."
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